Accessibility - Red Rocks Amphitheatre
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Accessibility

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    • Accessibility at Red Rocks

    For information regarding accessibility features, policies and recommendations for your visit at Red Rocks Amphitheatre, please see below.

     

    Wheelchair Accessible Seating

    At our venue, Row 1 and Row 70 are wheelchair accessible and accessible seats must be selected at the point of purchase. If you have already purchased tickets and now require accessible accommodations, please contact your point of purchase to inquire about an exchange. Unfortunately, we cannot guarantee an accommodation in Row 1 or Row 70 without a ticket for that row.

    Wheelchairs are not available for rental. You may choose to remain in your wheelchair or transfer to a venue-provided folding chair. Folding chairs are available upon request for you or your guest.

    Limited Mobility

    Rows 2 and 3, seats 6-13 are reserved for guests with limited mobility. If you do not require the use of a wheelchair but would benefit from the features of our accessible seats, please select Limited Mobility seating at your point of purchase or email redrocksaccess@denvergov.org for assistance.

    Hearing or Vision Impaired

    Rows 2 and 3, seats 14-21 are reserved for guests who have low vision, are blind, deaf or hard of hearing. Tickets for this section must be selected at the point of purchase.

    To request an ASL (American Sign Language) interpreter or reserve an assistive listening device, please contact redrocksaccess@denvergov.org no later than 7 days prior to your ticketed event date.

    Our venue has two I-MAG screens on each side of the stage. Magnified live video and important messages are displayed during the event the screens and can be viewed from any seat in the amphitheatre. Occasionally artists choose not to use the I-MAG during their performance.

    If you experience any issues while on site, our best opportunity to assist you is while you are here; please locate a staff member in a yellow or blue uniform or send a text to 720-466-1323 for assistance.

    Ticketing

    Red Rocks follows the 2010 ADA Revised Requirements regarding the sale of accessible seating. Patrons requiring accessible seating accommodations must request them at their point of purchase. Patrons may purchase one accessible seat and up to three companion seats adjacent to their accessible seat pending availability for a total of four tickets. Due to ticketing procedures, only ticket holders and their ticketed companions can be accommodated in these accessible rows.

    For the 2010 ADA Revised Requirements regarding ticket sales and accessible seating, enforced by Red Rocks, please click here.

    To purchase accessible seating online follow these steps:

    1. Visit our EVENT CALENDAR.
    2. Click on the event you would like to attend.
    3. Click the “BUY TICKETS” button (This will redirect you to AXS, our contracted ticketing provider).
    4. Select “BUY OFFER” under “ACCESSIBLE SEATING.”
    5. Select the offer that best fits your needs (e.g. Wheelchair accessible or Limited Mobility).
    6. You will be asked to attest that you or a guest in your party require the features of those accessible seats. Please read the attestation in full.

    By purchasing accessible seats, you are attesting that you or a person in your party require the features of those seats. If accessible seating is purchased fraudulently, the purchaser will be subject to investigation and/or relocation.

     

    You may read the attestation in full below:

    STOP! The tickets you are about to purchase are reserved for use by people with disabilities who are unable to climb any stairs. Only those with a disability impacting their mobility and up to 3 of their companions may purchase and use these seats. All tickets purchased in this section are NON-TRANSFERABLE and must be used by the ORIGINAL purchaser. By continuing, you attest that you require, or are purchasing tickets for someone who requires, the features of an accessible seat with no stairs. If you can climb two or more stairs, please purchase tickets in the limited mobility section or other reserved seats. The purchase of seats in the Row 1 accessibility section, are subject to the following terms and conditions:

    1. All members of the original purchaser’s ticketed party must arrive together at the Southeast entrance for entry into the venue. Attendees arriving separately from the original purchaser will be denied entry to the venue. Once the entire party arrives at Row 1:

    a. The original purchaser’s photo ID will be verified

    b. Your party will be presented with the following questions:

    i. To the group – Row 1 is for guests whose disabilities make them unable to climb even two stairs. Who in your party meets that definition?

    ii. To the person who identified themselves as needing Row 1- Do you attest that you need the accessible features of Row 1?

    c. Once the questions have successfully been answered, all attendees in the party will be wrist banded which evidences their access to Row 1 for the duration of the ticketed event.

    d. If everyone in your party responds that they can walk up even a few stairs or takes action evidencing their ability to do so, your party may be reseated, denied entry, or ejected from the venue to ensure Row 1 remains available for those who are unable to climb stairs due to a disability.

    2. If accessible seating has been purchased fraudulently, transferred, or used in violation of venue policy, the purchaser’s ticketed party is subject to investigation, denial of entry, relocation and/or ejection from the venue. Refunds may not be given for any violation of the above terms and conditions.

    3. AXS Mobile ID is the mandatory and only method of delivery for all seats in this section. Digital tickets will be delivered to the original purchaser’s registered AXS Mobile account and is the only form of ticketing used for admittance to the venue.

    Tickets can be purchased in person at the Red Rocks Amphitheatre Box Office inside Park Entrance 2 (on event days only) and at the Denver Coliseum Box Office located at 4600 Humboldt Street (Saturdays only from 11am – 3pm).

    Parking

    Non-Event Parking – Accessible parking is available during non-event hours at the Top Circle Lot for access to the Visitor Center and Top Plaza. There are also three permanent accessible spaces at the Trading Post for Trading Post visitors.

    Event Parking – Designated accessible parking during events is located at the Top Circle Lot (500 feet from Row 70) and Upper South Lot (via Accessible Shuttle to Rows 1, 2 & 3). A valid disability placard or license plate is required to park in an accessible parking space. The person with whom registration of the disability placard or license plate belongs to, must be in the vehicle and identification will be required. All parking is first come, first served, so guests are encouraged to arrive as early as possible to ensure availability.

    Official show parking opens two hours before doors. If you park your vehicle prior to official show parking, you may be asked to relocate your vehicle, or your vehicle may be towed if parked improperly. Please respect the instructions of parking personnel.

    If you plan to be picked up at the Top Circle Lot after the show, please instruct your driver to arrive no later than 45 minutes prior to the end of the show to ensure they do not get caught in one-way egress traffic. The event end time will be updated on our daily automated recording at 720-865-2494.

    Accessible Shuttle

    Our Accessible shuttle begins running when event doors open, and runs on a continuous loop from the Upper South Lot to a drop off point approximately 275 feet from Row 1. Shuttle service is designated for persons who have mobility disabilities, including but not limited to requiring the use of a wheelchair or other mobility device, or persons having difficulty breathing and/or walking. Priority access will be given to patrons with Row 1 tickets or mobility devices. Shuttles will continue operating until all patrons requiring the shuttle have returned to their vehicles at the end of the evening.

    Shuttle operating hours are only during ticketed events; the shuttle is not available during regular park hours.

     

    Parking Privileges Violation

    Parking is not allowed in any access aisles. Management reserves the right to take appropriate action regarding misrepresentation of parking privileges which may include ticketing and towing cars at owner’s expense, reporting of misuse of disability plate/tag to Colorado Motor Vehicle for possible revocation of parking privileges, and/or criminal charges.

    Restrooms, Merchandise and Concessions

    Accessible restrooms are available at the bottom and top of the amphitheatre. For patrons seated in Row 1, accessible bathrooms are available at the North Concession Stand and on the South Ramp, located to the left and right of the stage. At the top of the amphitheatre, accessible family restrooms are adjacent to Row 70. There are also accessible restrooms inside the Visitor Center. Access to the Visitor Center is via an elevator located inside the plaza level entrance.

    Concession stands are accessible from both seating sections and are indicated on the map. Guests can contact staff members for assistance if interested in merchandise or food & beverage items.

    Service Animals

    Service animals are permitted in the amphitheatre. Emotional support animals, comfort animals and therapy dogs are not service animals as defined by the 2010 ADA Guidelines. Each service animal must remain with its owner and be restrained. If a service animal interferes with other guests, corrective action may include re-arranging seating or removal of the service animal from the amphitheatre.

    Contact Us

    If you would like assistance during an event and are unable to notify an event staff member nearby, text us at 720-466-1323. Our staff will respond immediately with appropriate information or dispatch assistance to your location.